Question 1

What is a CMMS and why is it worth using?

Accepted Answer

A CMMS (Computerized Maintenance Management System) is maintenance management software that digitises work orders, asset management, preventive maintenance scheduling and fault reporting. With ServiceLeaf CMMS you can cut unplanned downtime by up to 30% and reduce administrative time by 40%.

Question 2

How is CMMS maintenance software better than Excel?

Accepted Answer

Excel does not update in real time, has no automatic reminders and provides no auditable logging. A CMMS maintenance software like ServiceLeaf automatically schedules preventive maintenance, notifies technicians on mobile, and logs every action — which is demonstrable during official inspections and HACCP audits.

Question 3

How does the digital work order system work?

Accepted Answer

In the digital work order system, maintenance tasks are created electronically, assigned to technicians on mobile, tracked in real time, and automatically documented on completion. No paper, no manual data entry — the technician captures photos and notes right on site.

Question 4

How long does implementation take?

Accepted Answer

On average the system goes live within 2 weeks. In simpler cases 1 week is enough. During implementation you receive hands-on support — we help you upload your data and train your team.

Question 5

Do we need to install anything?

Accepted Answer

No, ServiceLeaf runs in the browser. It is accessible from computer, tablet and phone alike — no IT department required.

Question 6

Is our data secure?

Accepted Answer

We store data on EU servers over an encrypted connection (AES-256, TLS 1.3). GDPR-compliant data handling, with a log kept of every action.

Question 7

Can I import from Excel?

Accepted Answer

Yes. You can easily upload assets, locations and spare parts from an Excel file. The system recognises the columns and validates the data before import.

Question 8

Which industries can use ServiceLeaf maintenance software?

Accepted Answer

ServiceLeaf CMMS software is suited to manufacturing (CNC machines, production lines, compressors), facility management (HVAC, elevators, generators), logistics (forklifts, conveyors), and food manufacturing (HACCP-compliant maintenance log, refrigeration systems, packaging lines).

Question 9

How much does a maintenance management system cost?

Accepted Answer

ServiceLeaf CMMS pricing starts from EUR 29/month (Starter plan — up to 10 users, 100 assets). The Professional plan is EUR 79/month (up to 25 users, 500 assets), and the Enterprise plan is EUR 199/month with unlimited users and assets. Annual billing gives you 2 months free. 14-day free trial, no credit card required.

Question 10

What happens after the 14-day free trial?

Accepted Answer

There is no automatic switch to a paid plan and we never charge your card — we do not even ask for card details to start the trial. When the trial ends, your account stays on the free plan with up to 25 assets; you only move to a paid plan if you choose one yourself.

Question 11

Can ServiceLeaf be used to keep a maintenance log?

Accepted Answer

Yes, ServiceLeaf keeps an automatic maintenance log: every intervention is documented with date, owner, photo and notes. The data can be used for HACCP, GMP and EU 2023/1230 audits, and can be exported at any time.

Question 12

What if we have specific requirements?

Accepted Answer

It can be connected to any external system via API. We also take on custom development — the enterprise plan includes dedicated developer support.

Question 13

What support do we get?

Accepted Answer

Customer support, training materials and regular sessions. Above the Professional plan you also get a personal account manager and phone availability.

Question 14

What happens to our data if we cancel?

Accepted Answer

We provide a full data export in CSV and JSON format. After cancellation, all data remains available for 30 days.

Simple, transparent pricing

Starter

Professional

Enterprise

On-premise & custom

Frequently asked questions

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