⚠️Fault Reporting System
The operator points their phone at the QR code, describes the fault, and the technician gets it 2 minutes later. No detours, no phone tag.
Sound familiar?
- Faults are reported verbally, or a post-it is stuck on the machine
- By the time the message reaches the right person, half a day has passed
- The reporter does not know whether anything has been done about the fault yet
- It is not always clear which machine is meant
How ServiceLeaf solves it
- QR code reporting: straight from the asset, with no registration
- The system automatically assigns the task based on the fault type
- The reporter sees in real time where the repair stands
- The asset is identified automatically — together with all its history
What exactly can it do?
QR code reporting
Anyone can scan the QR code on the asset — nothing to download, no registration needed.
Email integration
When someone emails the designated address, the system automatically creates a work order from it.
Automatic assignment
Based on the fault type and location, the system instantly routes it to the right technician.
Feedback to the reporter
The reporter is notified when the technician starts and when the job is done. No need to ask.
Fault Reporting System: how does it help with maintenance?
The fault reporting system is the fastest channel for maintenance communication. With ServiceLeaf's fault reporting feature, the operator, the plant manager or any employee can report a fault without registration: they scan the QR code placed on the asset with their phone, fill in the report form (fault description, photo, urgency), and the system automatically creates a work order from it. The maintenance ticketing system assigns the task based on rules: depending on the fault type, location and technician availability, the task reaches the right person instantly. The reporter can track in real time where the repair stands — no need to call, no need to ask. Email integration allows reports to arrive by email too and be turned into work orders automatically. Every report is logged and searchable, which is also useful for regulatory inspections and audits.
faster fault reporting
Related features
Work Order Management
Create, assign and track tasks in real time. Nothing gets lost, nothing slips through the cracks.
Asset Management
Every machine, piece of equipment and part — all the data in one place: history, warranty, documents.
Mobile Access
The technician receives the task on their phone, records it on site, and never has to go back to the office.
Ready to digitize your maintenance?
Try it free for 14 days, or book a demo.